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Maturity Scan Determine in 15 questions how well your organization engages users in the development of services, to the homepage
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Maturity scan

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This Maturity Scan can help you determine how well your organization engages users in developing (digital) services. Based on your answers, you will receive tips on how to reach the next maturity level. There are 15 questions. It’s important to decide before hand what your perspective is going to be: for example, will you be answering the questions from the perspective of your own department or your entire organization? When you are uncertain about an answer, choose the one that best describes the situation.

The Maturity Scan is currently in beta. If you have any tips or ideas on how to improve the scan, please let us know via info@gebruikercentraal.nl.

A: Resources and processes

The first three questions are about which resources are available and how user involvement is embedded in the processes.

B: Management and governance

These three questions are about the involvement of management and how the organisation is directed towards involving users.

C: Methodologies and measurement

These three questions are about the methodologies used and how they are measured.

D: Knowledge and (business) culture

These three questions are about the level of knowledge and culture within the organization.

E: Understanding user needs

The last three questions are about how much interaction there really is with the user / customer.

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