Interest in involving the end user is increasing when developing and managing websites, apps and information systems. Experience shows that there are differences in levels of user involvement, both between organizations and between departments. These differences can be due to differences in the specific needs, wishes and ambitions in the field of User eXperience (UX), or the degree of maturity in involving end users.
Developing the MATURITY SCAN
The Maturity Scan aims to be a tool for organizations to determine where they stand in terms of involving users, what their ambitions are and how they can achieve these ambitions. The Service Excellence model, the report “UX Maturity Industry Survey Report, July 2017” and other online available maturity models were used to develop the maturity score.
When to use the Maturity Scan
The Maturity Scan can be used:
- To arrive at a joint and unambiguous view of how well your organization is doing in terms of involving users;
- To determine the ambition where the organization wants to be in a few years’ time;
- Compare departments or organizations;
- Determine the next step for the organization in realizing the ambition;
- To have a structured and testable approach to involve the user more within the organization.
The beta version consists of a questionnaire with 15 questions. By answering these questions you will get an overall score on the results page (with a visual presentation) plus three tips per section.
Go to the Maturity Scan.
About User Needs First (Gebruiker Centraal)
User Needs First is a community for professionals who are engaged in online government services. To find out more, visit Gebruikercentraal.nl (Dutch).